April 2006

Improving the quality of your business

Posted by Grant Brewer on 01 Apr 2006 | Comments (0)

A question to answer in all business strategies is: how is the organisation going to achieve a high level of quality in the business and how is it going to continue to improve the quality of what it does? This is a challenging question. Firstly, the meaning of quality is not clear. Business quality should include the quality of services or products, and the quality of business processes that create and deliver the product. In addition, the quality of the experience of dealing with the organisation and using its products or services should not be overlooked.