January 2008

Freeing information from autocracy & over control

Posted by Grant Brewer on 15 Jan 2008 | Comments (0)

It is always striking how difficult it is to get hold of information from an organisation as a customer, or even as an employee. It is not unusual to be chased from call centre agent to call centre agent as you try to determine an accurate and truthful answer to your questions. Just as common is the employee that struggles to find the correct information such as the most up to date report or a contract. In today's post-information age, getting access to data in organisations shouldn't be this difficult. People have got used to the ease with which they find information with tools such as Google, and this expectation has got to be translated into organisations. Freeing information is about treating customers and employees as partners and with respect. It is about allowing them the freedom to define their own contribution to your organisation as either a customer or an employee.

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